Cancellation Policy
Effective Date: May 24, 2026
Brand: Elixer Plus
Support Email: help.elixerplus@gmail.com
At Elixer Plus, we process orders quickly to ensure timely dispatch.
Please review our cancellation terms carefully.
Cancellation Before Dispatch
Orders may be cancelled only before they are processed and dispatched.
Cancellation requests must be sent to:
Subject line:
Order Cancellation Request – Order #[Order Number]
Cancellation Approval
Cancellation requests are subject to internal verification and approval.
Submitting a cancellation request does not guarantee cancellation.
Elixer Plus reserves the right to reject cancellation requests for orders already processed.
Orders Already Shipped
Once an order has been shipped, it cannot be cancelled.
Customers must refer to the Refund & Return Policy for any eligible post-delivery claims.
Promotional / Discounted Orders
Orders placed during:
- Sale events
- Promotional campaigns
- Bundle offers
- Special discounts
may not be eligible for cancellation after order confirmation.
Cash on Delivery (COD) Orders
Repeated cancellation or refusal of COD orders may result in:
- Restriction of COD access
- Future prepaid-only checkout access
- Permanent order limitations
Refund for Cancelled Orders
Approved prepaid order cancellations will be processed within 7–10 business days.
Payment gateway processing times may vary.
COD handling charges, payment processing fees, and platform charges (if applicable) are non-refundable.