Refund policy
Effective Date: May 24, 2026
Brand: Elixer Plus
Support Email: help.elixerplus@gmail.com
At Elixer Plus, customer satisfaction is important to us. Due to the personal care and hygiene nature of our products, all refund, return, and replacement requests are subject to strict verification and approval conditions outlined below.
1. Eligibility for Return / Refund / Replacement
Customers may request a return, replacement, or refund only under the following circumstances:
- Product received is damaged during transit
- Wrong product delivered
- Product packaging is tampered with upon delivery
- Manufacturing defect verified by our quality review team
- Missing product/item from order
Requests raised for reasons such as change of mind, dislike of product texture/fragrance, dissatisfaction due to expected results, delayed visible results, or personal preference will not be approved.
2. Request Window
All requests must be submitted within 48 hours of delivery confirmation.
Requests submitted after 48 hours from delivery will be automatically rejected without review.
To raise a request, email:
help.elixerplus@gmail.com
Subject line format:
Refund/Return Request – Order #[Your Order Number]
3. Mandatory Proof Requirements
To process any request, customers must provide:
- Order number
- Full unboxing video recorded from sealed package opening
- Clear images of the product
- Images of outer shipping packaging
- Product batch number clearly visible
- Detailed description of issue
Failure to provide complete proof may result in immediate rejection of the request.
Claims made without an uninterrupted unboxing video will not be considered for transit damage, missing item, or tampered package claims.
4. Approval Process
All applications undergo internal review by the Elixer Plus quality assurance team.
Submission of a request does not guarantee approval.
Elixer Plus reserves the sole right to:
- Approve or reject any request
- Request additional proof
- Offer replacement, store credit, or refund at its discretion
Our decision after review shall be final.
5. Return Address & Dispatch Timeline
If a request is approved:
- The official return address will be shared via email
- Customer must dispatch the approved return within 48 hours of receiving return approval
Failure to dispatch within this timeframe will result in automatic cancellation and rejection of the approved application.
Return shipment proof / tracking details must be shared immediately after dispatch.
6. Restocking Fee
All approved returns are subject to a fixed 25% restocking and processing fee, calculated on the total order value.
This fee covers:
- Product inspection
- Quality verification
- Handling & processing charges
- Packaging disposal / sanitation procedures
The restocking fee will be deducted from the final refundable amount.
7. Return Shipping Charges
Customers are responsible for all return shipping charges unless the error was caused solely by Elixer Plus (verified wrong item dispatch).
Original shipping fees, COD charges, platform charges, and payment processing fees are non-refundable.
8. Product Condition for Return
Returned products must be:
- In original packaging
- Unused / minimally disturbed (unless defect verification requires inspection)
- Returned with all labels intact
Products showing signs of misuse, excessive use, tampering, or alteration will be rejected.
9. Results Disclaimer
Elixer Plus products are made using natural wellness ingredients.
Results may vary depending on:
- Individual skin type
- Skin sensitivity
- Consistency of application
- Existing skin conditions
- Lifestyle and environmental factors
No refunds will be approved based solely on personal expectations regarding speed or extent of visible results.
10. Non-Returnable / Non-Refundable Cases
Returns or refunds will not be accepted for:
- Opened / used products
- Minor packaging variations
- Product dissatisfaction after use
- Delay caused by courier partners
- Orders placed during promotional, discounted, bundle, or sale periods
- Incorrect shipping details entered by customer
- Refused deliveries / failed COD acceptance
11. Refund Processing Timeline
If approved, refunds will be processed within 7–14 business days after:
- Returned product is received
- Product passes inspection
- Deduction of applicable restocking fee
Refunds will be issued to the original payment method where applicable.
12. Abuse Prevention
Elixer Plus reserves the right to reject future claims and restrict ordering access for customers found to misuse, repeatedly exploit, or attempt fraudulent claims against the refund and return process.